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In the event of a function and conference booking being cancelled the following charges will be made:

Period of Notice | Cancellation charge as % of confirmed value

30 days or more prior to arrival | 50%
Between 14 - 29 days prior to arrival | 75%
Less than 14 days prior to arrival | 100%

Up to 14 days prior to the date of arrival, clients may reduce the numbers attending a function or conference by up to 10%, if over 10 delegates, without charges. For variations of more than 10% of the confirmed value or numbers where the event is held, we reserve the right to make a charge of up to 90% of the confirmed value.

The cancellation provisions will apply at the sole discretion of the Welcome Centre.


Payment Terms
14 days from invoice date unless otherwise stated.

Terms and Conditions of Hire

Cancellation Policy

Postal Address
The Welcome Centre, Parkside, Coventry, CV1 2HG

Registered Address
CLM Enterprises Ltd, Parkside, Coventry, CV1 2HG


Registered in England and Wales.
Company No. 5862264
VAT No. 985 7951 45